Refund and Exchanges Policy
We want you to feel confident when purchasing with us. If something isn’t right, we will work with you to resolve it.
Eligibility for Returns
- Returns accepted within 14 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Due to health and hygiene regulations, certain items (e.g., consumables, personal care, medical equipment) cannot be returned unless faulty or damaged.
Exchanges
- Wrong size or product ordered? We’re happy to arrange an exchange (shipping costs may apply).
- Wrong or faulty product received? We’ll cover all costs and send a replacement promptly.
How to Return or Exchange
- Contact us at orders@mediplyplus.com.au or phone (02) 8774 9692 with your order number.
- Our team will confirm eligibility and provide return instructions.
- Once received and inspected, your refund or exchange will be processed within 5–7 business days.
Important Notes
- Returns that don’t meet the above conditions may not be accepted.
- Approved refunds are issued to your original payment method.