Refund Policy

We follow Australian Consumer Law and NDIS guidelines to ensure fair and transparent refunds.

NDIS Purchases

• Refunds are processed in line with NDIS plan rules and approvals.
• If the NDIA or your plan manager rejects payment, you may be required to pay directly.
• Eligible refunds will be credited back to your plan or original payment method.

General Purchases

You are entitled to a refund if an item is:

• Faulty or not functioning as described
• Significantly different from the description
• Incorrectly supplied

Refunds are not available for change of mind or incorrect selection, unless required by law.

Processing Time

• Refunds are processed within 5–10 business days of approval.
• Additional time may apply depending on your bank or plan manager.

Partial Refunds

• In certain cases, partial refunds may be applied (e.g., where items have been opened but are faulty).